Frequently Asked Questions
Project Timeline & Budget
What is the timeline of my project?
Timelines vary by project, but we’ll provide a clear roadmap and keep you updated through a live tracking system that monitors every stage, from design milestones to delivery schedules.
Could you adjust the project budget if needed?
Yes. We’ll work with you to revisit priorities and ensure all adjustments are agreed upon with clarity.
How do we manage the project budget?
We’ll review the budget at key milestones. All procurement is tracked in real time with clear, transparent updates at every stage.
What happens if there are delays or unexpected issues during construction?
We build flexibility into our timelines and flag potential risks early. We’ll remain proactive and responsive throughout.
Design Process & Involvement
How involved will I need to be in the project?
We’ll guide you through key decisions, but manage day-to-day coordination so you can stay focused on the bigger picture.
What should I do if I want to make changes to the design during the project?
You’re welcome to request changes at any stage. These will be quoted at an hourly rate plus VAT/ and will always be confirmed in writing before proceeding.
How do you control the quality of the work?
Through detailed specifications, site coordination, and working with trusted suppliers who share our standards.
Approvals, Planning & Communication
Do you handle statutory approvals, such as those required for planning or building control?
We can work with your architect or planning consultant, but don't submit applications directly.
How do I contact you if I have questions or concerns?
You can reach us by email, phone, or Microsoft Teams, Monday through Friday, 8:30 a.m. to 5:30 p.m. We don’t respond to messages over the weekend.
What are my responsibilities during the project?
Timely approvals, feedback, and site access are crucial to maintaining smooth operations.
Post-Project & Sustainability
Would you be able to offer support after completion?
Yes, we offer optional post-occupancy visits and styling services upon project completion.
What sustainable practices do you follow?
Where possible, we prioritise long-lasting materials, local suppliers, and energy-efficient systems that contribute to a more responsible design.